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Article ID:
209 |
Categories:
Configuration
General Information
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Products:
XC Connect (Windows Server)
XC Connect Client - Evolution
XC Connect Client - Entourage
XC Connect (Linux Server)
XC Connect Client - Outlook
XC Connect (OS X Server)
XC Connect Client - OS X
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Date Created:
25/05/2006 05:10 PM |
Date Updated:
25/05/2006 05:10 PM |
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| Corrupt item not allowing sync properly |
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How can I remove a corrupt item from the XCN Server? |
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To delete a corrupt item on the XCN Server so that the item is set as "deleted" and therefore allow the synchronization to proceed properly:
PLEASE NOTE: you will be PERMANENTLY DELETING a record. If you have any doubts about what you are doing, please consult with our support group at support@xcnetwork.com.
Please execute the following commands :
Linux:
cd /usr/xcnetwork/scripts/
sh mysql_login.sh
OS X:
cd /usr/local/xcnetwork/scripts/
sh mysql_login.sh
Windows:
cd c:\mysql\bin
mysql -u xcnetwork xcnetwork
Once you are logged into MySQL execute the following command:
UPDATE xc_calendar_event SET deleted_flag =1 WHERE guid = '( ServerGuid number )';
- where "ServerGuid number" is the number associated with that particular item. If you have any doubts about this number please consult with our support group. You do not want to accidentally delete the wrong item !
- NOTE the single quote marks before and after the ServerGuid number AND the semi-colon after it.
This will set that item to be deleted so that item data will be a delete and not an update allowing the synchronization to proceed properly. |
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